Privacy Policy

Introduction

Taking into account that the personal data of visitors/users is of utmost importance, we hereby inform you, in accordance with Regulation (EU) 2016/679 (also known as GDPR) and the relevant provisions of the applicable Greek data protection legislation, in our capacity as the “entity responsible for data processing,” about the type of personal data we collect, the reasons for its collection and processing, the duration of its retention, the measures we take to ensure its security, and your rights in relation to us.

What is Personal Data?

“Personal data” refers to any information or combination of information relating to an identified or identifiable natural person (“data subject”). An identifiable natural person is one whose identity can be determined, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to their physical, physiological, genetic, mental, economic, cultural, or social identity. This means that personal data includes information such as email address, home address, mobile phone number, usernames, profile photos, personal preferences and shopping habits, user-generated content, financial information, and welfare data. It may also include unique numerical identifiers such as the IP address of a person’s computer or the MAC address of their mobile phone, as well as cookies.

What is the processing of personal data?

“Processing” means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means. This includes actions such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction.

When does this privacy statement apply?

What personal data do we collect and for what purpose?

We take care to collect only the minimum necessary personal data, appropriate and relevant for the intended purpose. Your personal data is processed solely for lawful purposes.
From our website, www.akrachryssos.gr, we collect your name and email address if you choose to complete the contact form. Personal data may also be collected automatically through the use of cookies (see Cookie Policy).
We use your personal data for the following purposes:

To manage any communication with you
To send newsletters
To respond to your inquiries
To perform analyses or gather statistical data
To operate, evaluate, and improve our business (including service improvements, data analytics, and performing accounting, auditing, and other internal operations)
To measure customer satisfaction
To comply with applicable legal obligations

We may also use your information in other ways, for which we will provide specific notice at the time of collection.

For how long do we retain your personal data?

We will retain your personal data for as long as necessary to fulfill the purpose for which it was collected, unless a longer retention period is required by applicable law. In any case, the Company will retain your data for up to two (2) years from the date of collection.

Who has access to your personal data?

Access to your personal data is granted solely to the Company and, if necessary, to specific members of its staff who are bound by confidentiality obligations. In addition, access may be granted to affiliated or third-party service providers who process your data on the Company’s behalf and in accordance with its instructions, acting as Data Processors.

Who are the recipients of your personal data?

All your personal data is intended solely for use by our Company. We do not sell or disclose any personal information we collect about you, except in the cases described below.
We may share your personal data with:

Third parties who provide us with support and assist in delivering IT services, such as platform providers, hosting services, and those maintaining and supporting our databases, software, and applications that may contain your data (these services may occasionally require access to your data to perform their tasks).
Other third parties for marketing purposes, but only with your explicit prior consent.

Additionally, we may disclose your information:
1. If required to do so by law or legal process or by decision of competent authorities,
2. To law enforcement authorities or other government officials, and/or
3. When we believe that disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.

How do we ensure that our data processors respect your personal data?

Our data processors have contractually agreed and committed to:
1. maintain confidentiality,
2. not disclose your data to third parties without our consent,
3. implement appropriate security measures,
4. comply with the legal framework for data protection, particularly Regulation (EU) 2016/679 (GDPR), as applicable.

We only provide them with the information necessary to perform their specific services. We work closely with them to ensure your privacy is respected and protected at all times. If we cease our collaboration, any data they hold will be deleted or anonymized.

What are your rights regarding the protection of your personal data and how can you exercise them?

You have the following rights:
a) to know what personal data we hold and process, their source, the purpose of processing, and the duration of their storage.
b) to request correction and/or completion so that your data are complete and accurate.
c) to request the restriction of data processing.
d) to object to or refuse any further processing.
e) to request the deletion of your personal data from our records.
f) to file a complaint with the Hellenic Data Protection Authority (www.dpa.gr) if you believe your rights are being violated.

You may exercise these rights at no cost by sending a letter or email to our Company unless the requests are repetitive and burdensome, in which case you may be charged accordingly. Our Company will respond within thirty (30) days of receiving your request, informing you whether it has been fulfilled or explaining the reasons why it cannot be fulfilled.

How do we inform the individuals concerned?

Our company takes all necessary steps to ensure the proper and timely information of all involved parties, including:

Raising staff awareness on personal data protection and security matters,
Using contracts with clear terms for lawful processing and information security,
Providing forms or digital means through which individuals explicitly acknowledge and consent to data processing,\
A strong commitment from management to continuously monitor and improve privacy and data protection policies.

We have made significant efforts to implement appropriate technical and organizational safeguards to ensure the confidentiality, integrity, and security of personal data. In the event of a breach, we commit to promptly notify the relevant authorities and fully cooperate.
For more information, please contact us at sc@akrawines.gr

Applicable law – jurisdiction

These terms and conditions, including any amendments thereto, as well as the use of our website, are governed by Greek Law, in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR), and the applicable national and European legal and regulatory framework for the protection of personal data. Any disputes arising from the use of the website shall be subject to the exclusive jurisdiction of the Courts of Athens.

How will you be informed about changes to this policy?

This Privacy Policy may be updated periodically without prior notice in order to reflect changes in our personal data handling practices. A clear notice will be posted on our website to inform you of any significant amendments, and the effective date of the latest version will be stated at the beginning of the Policy.
We encourage you to review this Policy regularly to stay informed about how we protect your personal data. This Privacy Policy is effective as of 01-11-2024.

Cookies Policy

To ensure optimal operation of the website www.akrachryssos.gr and enhance your browsing experience, we use cookies in accordance with common internet practices. Our website respects your privacy and strives to collect only the data that is strictly necessary for its proper functioning.
Although cookies on their own cannot search or process your personal information or scan your computer, they may store personal details related to your browsing history or any online purchases.
For this reason, this policy informs you about the use of cookies on our website, explaining in simple terms what cookies are, which cookies we use, how we use them, and how you can manage them.

What are Cookies?

Cookies are small files containing information that a website (specifically the web server) stores on a user’s computer, mobile phone, or other electronic device, so that each time the user visits the website, the site retrieves this information and provides related services.
Cookies serve a variety of functions and are categorized according to their purpose and how they operate. Some cookies are essential for a website’s operation (without them, the provision of services by the website would not be technically feasible), while others facilitate navigation between pages, store user preferences, and generally improve the browsing experience. A typical example of such information includes user preferences on a website, such as selected buttons, searches, or advertisements.

In this way, the website remembers a user’s actions and preferences for a period of time, so they don’t have to be re-entered each time the site is visited.

Cookies are not viruses. They are not pieces of code, and therefore cannot replicate or spread to other networks. Since they cannot perform such functions, they do not fall under the traditional definition of a virus.

Purpose:

The purpose of cookies is to enhance security, improve the display of information, provide better service, and facilitate user navigation.
Additionally, cookies help us analyze how you use our website and identify any difficulties you may encounter while browsing. They allow us to monitor the performance and traffic of our website, helping us improve its presentation and content in line with our visitors’ preferences.
All cookies we use are essential either for the operation of our website and the services it offers or for enhancing the user experience, in accordance with the guidelines of the European Commission and applicable legislation.
(more information here: http://ec.europa.eu/ipg/basics/legal/cookies/index_en.htm)

Cookies do not collect personal information nor can they identify the user. Moreover, the use of cookies does not allow access to any documents or files on your computer.
By browsing our website, you consent to the use of the cookies it employs. However, you can modify the settings of the browser you use to navigate the internet in order to significantly restrict the use of cookies (see below: “how to manage cookies”).

Which cookies do we use on our website?

We use the following categories of cookies:

Strictly Necessary Cookies:
These cookies enable you to browse our website and use its features without storing information that identifies you. They are absolutely essential for the proper functioning of our site. Please note that if you choose to reject these cookies, many of our website’s features may not function effectively or may become unavailable.
Analytics Cookies:
We use these cookies to improve our website’s performance. Analytics cookies help us collect information about how and when visitors interact with our website and the services it offers. For example, how many times a visitor viewed a specific product or service and whether they chose to share it on a social media platform. These cookies are stored on your device only if you provide your consent. They collect aggregated, anonymous information and do not identify any individual visitor. Their sole purpose is to improve the website’s performance. These data are not shared with third parties nor used for any other purpose.

How can you manage cookies?

You have the discretion to withdraw your consent at any time or object to the use of cookies on your computer or device, as well as to review and/or delete cookies.

If you wish to delete or disable the use of cookies, select the browser you are using and follow the relevant instructions:

If you are using another browser, please consult the information provided by its developer.

For more information on the general use of cookies, as well as on ways to block or limit them, you can visit the following specialist websites:
www.cookiepedia.co.uk/all-about-cookies
www.allaboutcookies.org

Where can you find more information about the protection of personal data collected through cookies?

You can find information about the protection of your personal data, as well as your rights, in our Privacy Policy

Updates – Changes to this Cookies Policy

We reserve the right to make any changes or amendments to this Policy in order to ensure it always complies with legal requirements and reflects the way this website operates.
Please check this page regularly to stay informed of the latest version of the Policy and to review any current or new additional information. This Cookies Policy is effective as of 01-11-2024.